Nicholas ZeislerNo, I don’t want to log inYour policies are making things harder to do. Stop it!Aug 20Aug 20
Nicholas ZeislerGetting CX Right: Copper Mountain ResortCopper recovers an experience and teaches a lesson about #VoCAug 6Aug 6
Nicholas ZeislerMaybe you don’t need CXYou need to make sure you can do your own job first. Otherwise CX is going to be a distraction.Jul 23Jul 23
Nicholas ZeislerYour Customers have figured it out… Have you?Even if you’re not motivated to make your Customes’ lives easier, they’ll do it themselves. Are you paying attention?Jun 11Jun 11
Nicholas ZeislerSystem problems and policy problemsWhat are the rules when the rules go out the window?May 28May 28
Nicholas ZeislerSmall print? Or bigger person?You can hide behind legalities, or stand up for your CustomersMay 14May 14
Nicholas ZeislerCommunication is cheaperAside even from the Customer Experience benefit, it’s simply more efficient to communicate effectively from the outset.Apr 30Apr 30
Nicholas ZeislerYour Customers’ screw-ups are your faultSome of your Customers are idiots. So idiot-proof your systems.Apr 16Apr 16
Nicholas ZeislerThey’re already robotsSave the money on human capital if you’re not letting them be human anywayApr 2Apr 2
