No, I don’t want to log inYour policies are making things harder to do. Stop it!Aug 20, 2024Aug 20, 2024
Getting CX Right: Copper Mountain ResortCopper recovers an experience and teaches a lesson about #VoCAug 6, 2024Aug 6, 2024
Maybe you don’t need CXYou need to make sure you can do your own job first. Otherwise CX is going to be a distraction.Jul 23, 2024Jul 23, 2024
Your Customers have figured it out… Have you?Even if you’re not motivated to make your Customes’ lives easier, they’ll do it themselves. Are you paying attention?Jun 11, 2024Jun 11, 2024
System problems and policy problemsWhat are the rules when the rules go out the window?May 28, 2024May 28, 2024
Small print? Or bigger person?You can hide behind legalities, or stand up for your CustomersMay 14, 2024May 14, 2024
Communication is cheaperAside even from the Customer Experience benefit, it’s simply more efficient to communicate effectively from the outset.Apr 30, 2024Apr 30, 2024
Your Customers’ screw-ups are your faultSome of your Customers are idiots. So idiot-proof your systems.Apr 16, 2024Apr 16, 2024
They’re already robotsSave the money on human capital if you’re not letting them be human anywayApr 2, 2024Apr 2, 2024
