The 30–50–20 Rule

  • 30% Insights
  • 50% Process Engineering
  • 20% Culture

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I'm a Customer Experience executive and consultant. I blend Process Engineering, Voice of the Customer, and culture to elevate your CX

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Nicholas Zeisler

Nicholas Zeisler

I'm a Customer Experience executive and consultant. I blend Process Engineering, Voice of the Customer, and culture to elevate your CX

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