Nicholas ZeislerSmall print? Or bigger person?You can hide behind legalities, or stand up for your Customers4 min read·13 hours ago----
Nicholas ZeislerCommunication is cheaperAside even from the Customer Experience benefit, it’s simply more efficient to communicate effectively from the outset.4 min read·Apr 30, 2024----
Nicholas ZeislerYour Customers’ screw-ups are your faultSome of your Customers are idiots. So idiot-proof your systems.3 min read·Apr 16, 2024----
Nicholas ZeislerThey’re already robotsSave the money on human capital if you’re not letting them be human anyway3 min read·Apr 2, 2024----
Nicholas ZeislerGate-keeper, or problem-solver?Who is your “care team” there to serve?3 min read·Mar 19, 2024----
Nicholas ZeislerWho can?Don’t waste your time and effort with folks who aren’t even authorized to help you.4 min read·Mar 5, 2024----
Nicholas Zeisler“Your feedback is important to us.”Why are your Customers the only ones doing any work toward your CX?4 min read·Feb 20, 2024----
Nicholas ZeislerWhen to surveyTiming isn’t everything, but it’s important depending on what you’re looking to get out of your surveys.4 min read·Jan 23, 2024----
Nicholas ZeislerAgain, about how CS is NOT CXHuge part, yes. But only one part.5 min read·Jan 9, 2024----