Nicholas Zeisler – Medium

Nicholas Zeisler

Nicholas Zeisler

Your Customers’ screw-ups are your fault

Some of your Customers are idiots. So idiot-proof your systems.

3 min readApr 16, 2024

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Your Customers’ screw-ups are your fault

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Nicholas Zeisler

They’re already robots

Save the money on human capital if you’re not letting them be human anyway

3 min readApr 2, 2024

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They’re already robots

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Nicholas Zeisler

Gate-keeper, or problem-solver?

Who is your “care team” there to serve?

3 min readMar 19, 2024

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Gate-keeper, or problem-solver?

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Nicholas Zeisler

Who can?

Don’t waste your time and effort with folks who aren’t even authorized to help you.

4 min readMar 5, 2024

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Who can?

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Nicholas Zeisler

“Your feedback is important to us.”

Why are your Customers the only ones doing any work toward your CX?

4 min readFeb 20, 2024

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“Your feedback is important to us.”

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Nicholas Zeisler

Representative for whom?

Are you with me? Or against me?

3 min readFeb 6, 2024

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Representative for whom?

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Nicholas Zeisler

When to survey

Timing isn’t everything, but it’s important depending on what you’re looking to get out of your surveys.

4 min readJan 23, 2024

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When to survey

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Nicholas Zeisler

Again, about how CS is NOT CX

Huge part, yes. But only one part.

5 min readJan 9, 2024

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Again, about how CS is NOT CX

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Nicholas Zeisler

If it’s a surprise, you’re in trouble

Hopefully it’s illuminating. But if it’s truly shocking, your problems probably go deeper.

4 min readDec 13, 2023

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If it’s a surprise, you’re in trouble

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Nicholas Zeisler

Omnihorrible

If you’re bad, you’re bad. It doesn’t really matter where you are.

3 min readNov 28, 2023

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Omnihorrible

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Nicholas Zeisler

Nicholas Zeisler

I'm a Customer Experience executive and consultant. I blend Process Engineering, Voice of the Customer, and culture to elevate your CX

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